An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services. call center may handle either outbound or inbound calls exclusively or might deal with a combination of the two. An outbound call center uses distinct metrics to measure agent success, such as cost per call, revenue earned, total calls made and tasks completed. An inbound call center uses different metrics, such as first call resolution (FCR).
With the passage of legislation in 2003, the National Do Not Call Registry established a do-not-call list in the United States. Customers can add their phone numbers to the list to avoid unwanted solicitation, although some organizations, such as charities, may be exempt.

What Do Outbound Call Center Services Cover?

Outbound call centers mainly comprise of agents making calls to existing and potential customers. The calls are meant to increase your sales, follow-up your mailings, test unknown markets, develop good customer relationships and make your business a success. Many companies make use of outbound contact centers to make their potential and existing customers aware of their products and services. When a sale of the product or service is achieved by making an outbound call it is referred to as an outbound sale.

What are the Outbound Call Center Services Offered by Jainand Digital Point?

When you outsource outbound contact center services to Jainand Digital Point, our team helps you increase your sales, follow-up your mails, test unknown markets, develop good customer relationships and make your business a success by cold calling. Some of the key services we offer include -

  • Lead Generation Services
  • Warm Calling/Existing Clients/Referrals
  • Appointment Setting Services
  • Product/Service Promotion
  • Market Intelligence Services
  • Mortgage Lead Generation
  • Tele Surveys
  • Direct Mail Follow-up Services
  • B2C Cold Calling Services
  • Information Gathering
  • Customer Satisfaction Surveys
  • Welcome Call
  • Telesales & Customer Acquisition
  • Debt Collection Services
  • Service Satisfaction Follow-ups
  • Sales Verification
  • Disaster Recovery Services
  • Direct Sales
  • Market Research & Surveys
  • Sales Lead Follow-up
  • E-mail Follow Up
  • Customer Loyalty Programs
  • Debt Collection
  • Database Development & Management Services
  • B2C Lead Generation Services

Why Should I Outsource Outbound Call Center Services to JDP?

When you choose Jainand Digital Point as your outbound contact center outsourcing partner, you can benefit from efficient outbound call center solutions. We will first gain understanding about your business requirements, target market, and proposition before providing outbound services. This analysis enables us to provide reliable and efficient services that can increase your business value. Some of the key reasons for you to choose us include -

Affordable Call Center Services

We follow the best call center practices and can provide you with highly affordable outbound sales call center services

Best Infrastructure

We have access to the best infrastructure which enables us to provide the best-quality call center services to global clients

Use of Latest Tools

We make use of some of the latest tools and technologies to deliver call center services

Data Security

We have stringent data security and confidentiality agreements in place which ensure that all your and customer data is completely safe with us

Multichannel Capabilities

We have the required skills and expertise to provide clients with contact center services using multiple channels

ISO Certified Processes

All our call center processes are ISO certified and we follow only industry standard guidelines while providing our call center services

Multilingual Capabilities

We have a team of call center agents who are well-versed with multiple languages and can cater to call center requests in more than one language

24*7 Outbound Call Center Services

We have the capability to provide services at all times of the day through our multiple delivery centers spread across the globe

We have been in the call center industry for over 15 years and are capable of understanding every little requirement of running a successful call center. Our services add value to your business by easily generating leads and hence helping you to increase your revenues manifold. Our team is trained to cater to customers from different backgrounds, regions, cultures, and in multiple languages.
If you are looking for a reliable, effective, multi-lingual, and cost-effective outbound BPO service provider, then you have come to the right place. Get in touch with us today!